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CSQA – Certification

August 12, 2009

CSQA (Certified Software Quality Analyst)

For Professional level of competence in the principles and practices of quality assurance in the IT profession.

Fees : $ 350

CSQA Outline:

1. Quality Principles

A. Definitions of Quality

B. Quality Concepts

C. Quality Objectives

D. Quality Attributes

2. Software Development, Acquisition and Operation Processes

A.         Process Knowledge

B.         Project Management

C.         Roles/Responsibilities

D.         Quality Principles

3. Quality Models and Quality Assessment

A.         Industry Quality Models

B.         Software Engineering Institutes Capability Maturity Model

C.         The Quality Assurance Institutes Approach to Quality Implementation

D.         American National Standards Institute

4. Quality Management/Leadership

A.         Management s Quality Directives

B.         Mission Statement

C.         Quality Assurance Charter

5.  Quality Assurance

A.         Customer Relationship Management(CRM).

B.         Supply Chain Management (SCM).

C.         Knowledge Management(KM).

D.         Application Service Providers (ASP).

E.         Data Warehousing (DW).

F.         Outsourcing.

6. Quality Control Practices

A.         System of Internal Control

B.         Verification and Validation

C.         Testing methods

D.         Test Program Development

7. Define, Build, Implement, and Improve Work Processes

A.         Developing/Building Processes

B.         Administering Processes

C.         Compliance and Enforcement

D.         Process Improvement Methods

8. Quantitative Methods

A.         Measures and Metrics

B.         Customer Quality Evaluation Measurement Methods

C.         Risk Analysis

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