August 10, 2009
The success of an enterprise depends mainly on the way its hundreds of applications are managed and run.
Applications within an enterprise need to be based on reliable operation and secure control, to ensure that the core organizational functions take place uninterrupted. Be it maintenance of applications, reengineering, migration or testing, administration of the same remains a crucial function within an enterprise.
It is imperative that enterprise application management be essentially effective and efficient, to provide the business the fundamental edge to compete.
From maintenance, reengineering, migration and testing
Management of incidents
Processing of requests
Work around resolution, etc.
Application maintenance services are:
Reduction in TCO (Total cost of ownership)
Drive continuous improvements in quality of services
Improve applications stability
Reduce support costs thereby enabling more avenues to invest in our client￢ﾀﾙs business strategic IT Initiatives, etc.
CSL and QPR measures:
Application maintenance productivity
Maintenance scope management
Delivered product quality, etc